Exchange and refund

Changed your mind? No problem.

Exchange

In the event of a manufacturing defect, we will exchange it. The Palmita is also eligible for a 10 year limited warranty, click here to learn more about the warranty.

Refund

If desired, we can refund the full amount of the returned items. However, the shipping costs are not refundable. You will also have to pay for the return postage and meet the conditions below:

Conditions

In order to benefit from our return policy, you must meet the following 3 conditions:

Numéro 1, étape 1

30 days

Items can only be returned within 30 days from the date of receipt of the package.

Procedure to follow

To make a return, you must first fill out the return request form below. We will then contact you with the next steps.