10-year warranty

The Palmita is guaranteed for a period of 10 years, with a durability of 20 years.

To be eligible for the limited warranty, you must register by filling out a form, which will be sent to you by email following your purchase.

Limited warranty

Products manufactured by Palmex International Inc. (hereinafter "PALMEX") are covered by this Limited Product Warranty for a declining period of up to ten (10) years (in accordance with the Declining Warranty Period Table below) calculated from the date of original purchase of the Products, as indicated on the end-user customer's purchase invoice (the "Warranty Period"). This Limited Warranty covers defects in materials and workmanship only under the following specific warranties:

Discoloration

This Limited Discoloration Warranty covers discoloration of the Products that results in bleaching of the Product, notwithstanding UV protection, only if such discoloration affects more than 35% of the surface of the Products.

This Limited Warranty against discoloration is on a declining basis during the warranty period, as indicated in the Declining Warranty Period Chart below.

Texture degradation

This Texture Degradation Limited Warranty covers the specific texture degradation of the Products consisting of the Product cracking, becoming brittle, breaking or drying, only if such degradation problems affect more than 35% of the surface of the Product.

This Limited Texture Degradation Warranty is declining during the warranty period in accordance with the Declining Warranty Period Chart below.

Year(s) since installation Limited warranty against discoloration Limited warranty of texture degradation
1 100 % 100 %
2 90 % 90 %
3 80 % 80 %
4 70 % 70 %
5 60 % 60 %
6 50 % 50 % 
7 40 % 40 %
8 30 % 30 %
9 20 % 20 %
10 10 % 10 %

Warranty coverage

When the Boutique Palmex determines, at its discretion, that a product has a manufacturing defect, it has the option, depending on the circumstances, of replacing the product or issuing a credit.

Replacement Products, or product purchased with credit issued by PALMEX under this warranty, will be delivered by Palmex. Palmex will not, however, be responsible for any cost or expense, such as, but not limited to, any shipping charges, insurance, brokerage and customs duties.

1. Replace the product

Replace the warranted Product with a similar Product. The quantity of Products to be replaced will be as indicated in the Warranty Period Table section.

2. Issue a credit

Issue a credit for the quantity of defective Products in accordance with the Declining Warranty Period Table section.

Conditions

Replacement products and any PALMEX Products purchased with credit issued by PALMEX under this warranty, if any, shall in that event be delivered by PALMEX, EXW PALMEX's plant in Canada (Incoterms 2020) and PALMEX shall not be responsible for any other costs or expenses, such as, but not limited to, all shipping, insurance, brokerage and customs duties.

All replacement Products provided by PALMEX under this warranty, or Products, HDPE installation parts or other PALMEX Products purchased using a credit issued by PALMEX under this warranty, shall be covered by the limited warranty applicable to such Product, HDPE installation part or other PALMEX Product, as the case may be, but for a period ending at the expiration of the Warranty Period applicable to the original Product or HDPE installation part replaced or credited. PALMEX does not warrant that the replacement Products or HDPE installation parts will remain available over time, or that they will have the same texture, size, material, specification or color as the original Products or HDPE installation parts. Fading, color change and loss of luster over time are natural phenomena. Replacement Products provided in the event of a claim settlement will most likely differ in color and gloss from the originally installed Products and PALMEX shall at no time be obligated to provide any compensation under this Limited Warranty in respect thereof.